(1) product consultation
(2) business consultation (purchasing products, waterproof construction, joining agents, etc.)
(3) Construction technical consultation (construction, maintenance, technical scheme, etc.)
(4) product authenticity inquiry and counterfeiting report
(5) complaints and suggestions
a. product quality, packaging, appearance, quality control, quality improvement, quality complaints, etc. B. Timely arrival of logistics services, good condition of goods after arrival, and other services involved in logistics. C. Complaints about disputes between customers, sales managers and agents.(6) other questions consultation
(1) query channel
At present, the two-dimensional code system of certificate is the only way for Kebaishi to inquire about the authenticity of products
(2) query methods and steps
gently scrape off the anti-counterfeit logo in the coating area, and scan the QR code by mobile phone WeChat to inquire.(3) Scan result display
a. Error display of scanning code
After system verification, the anti-counterfeit code [XXXX-XXXX-XXXX-XX] you inquired does not exist. Please beware of counterfeit products!
After system verification, the length of the security code [XXXX-XXXX-XXXX-XXXX] you inquired is incorrect!
B. Scan code is displayed correctly
First inquiry: Hello! Thank you for purchasing Kebaishi products. The products you purchased are genuine. The genuine anti-counterfeit code you entered is the first inquiry, so beware of counterfeiting!
Second inquiry: Hello! Thank you for purchasing Kebaishi products. The products you purchased are genuine. The genuine anti-counterfeit code you entered was first inquired at x: x on X, X, 2019. This inquiry is the second inquiry. Beware of counterfeiting!
Multiple inquiries: Hello! Thank you for purchasing Kebaishi products. The products you purchased are genuine. The genuine anti-counterfeit code you entered was first inquired at x: x on X, X, 2019. This inquiry is the x inquiry. Beware of counterfeiting!
(4) Query the abnormal situation and contact information
If abnormal information or no information is displayed after scanning the anti-counterfeiting code, please contact Kebaishi official customer service phone number 400791975, turn 4 (anti-counterfeiting report), for confirmation and inquiry.legitimate online store operation must be authorized by the company's trademark.
engineering waterproofing: 186-6067-1888
turn to one-button business consultation: Monday to Saturday 8:00-18:00
turn to 2-button product consultation: Monday to Saturday 8:00-18:00
turn to 3-key construction technical consultation from Monday to Saturday from 8: 00 to 18: 00
turn to 4 keys to report counterfeiting: 24 hours a day from Monday to Sunday
turn 5 to complain and suggest: 24 hours a day from Monday to Sunday
home waterproofing: 186-6067-1888
1-button maintenance and construction service: 2-key authenticity inquiry Turn 3-button product consultation
turn to 4-button online shopping and sales: 5 key to other services
Monday to Saturday 8: 30-17: 00
building repair: 186-6067-1888
complaint email:
Counterfeiting report: 186-6067-1888 turn 4 keys: 24 hours a day
complaint suggestion: 186-6067-1888, turn 5: 24 hours a day
there's only one Corpus in the world. We guard every user of Kebaishi. Purify the market environment and ensure that every user of Kebaishi can buy and use real Kebaishi products. We will actively crack down on all illegal activities of producing and selling fake and shoddy products. And every public is welcome to provide fake information.
(1) reporting channels
anti-counterfeiting rights protection line: 186-6067-1888
wechat report:
(2) incentive policy
thank you for your support for the rights protection of the Kebaishi brand. Once the report of counterfeit products is verified. Keshi will award you a counterfeit guard bonus. The bonus amount is determined according to the quantity and scale of counterfeit materials investigated. (Help to investigate and deal with fake factories, and the reward will be more generous)
(3) processing flow
the whistleblower found a fake
provide reporting information through the above reporting channels
our company will arrange professional counterfeiters to investigate
bonus to whistleblowers
(4) Solemn commitment
kebaishi also solemnly promises to keep the informer's information strictly confidential and protect his identity.
